1.1 Website www.smileaway.co.uk is owned and operated by smileaway ltd, trading as smileaway. We are a company registered in England and Wales (company number: 09715844) and our address for correspondence is: smileaway, Montpellier House, Judges Walk, Norwich, Norfolk NR4 7UQ.
1.2 Your use of this website (smileaway.co.uk) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website you agree to our terms and conditions set out below.
1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. Terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.
2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.
2.2 All prices that are displayed are inclusive of vat and postage.
2.2a We do not store credit card details nor do we share financial details with any 3rd parties
2.2b Payment Flow and Delivery Policy –Once payment is received please allow 5/7 days for delivery, although we often deliver faster.
2.3 Payments can be made by Paypal (Visa, Visa Electron, Visa debit, Visa delta, Mastercard). Payment will be debited and cleared from your account immediately on order, for rolling customers the correct amount will be debited monthly to the date of order.
2.4 We take reasonable care to make our site secure. All credit/debit transactions on this site are processed using Paypal and secure online payment gateways that encrypts your card details in secure host environments. If you are a registered smileaway user, we will not store your credit/debit card details on our systems.
2.5 If a payment is skipped from Paypal, for any reason, you will be notified and payment will try to clear again within 5 days. If the payment is skipped for a second time, Paypal will automatically cancel your account and you will have to manually set up payment again.
2.6 We reserve the right to suspend or cancel your subscription at any time, for any reason we see viable. You will be notified if this is the case and a refund will be provided for any gifts not sent that have been paid for.
2.7 If your reoccurring payment skips and your account cancels and you wish to continue your subscriptions please be aware we might not be able to offer you your original price. Current price of rolling subscription is £22.50 and £50.00
3.1 We currently use Royal Mail to deliver the surprise gifts to you. All gifts are usually sent out in the first week of each month (unless stated otherwise). Delivery times on average are: UK 1-3 days
3.2 You may not hold us responsible for any delays, outside our control, which relate to the delivery of surprise gifts.
3.3 It is the customer’s responsibility to report all lost gifts within 14 days.
3.4 If you change address, you must contact us to ensure that no presents are sent out to the wrong delivery address. Please ensure that this is done in time to take effect before you move as you will be liable for any gifts posted to the wrong address.
3.5 We reserve the right to cancel your membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
3.6 Postage and packaging is included in the subscription price so no parcels are tracked or insured. All parcels will be sent out 2nd class royal mail, however it is subject to the size and weight of the package. We reserve the right to use another shipping/ Courier.
3.7 All Goods, recommendations and experiences purchased via ‘Little Black Book’ are subject to the individual retailers Terms and Conditions.
3.8 Little Black Book is a collection of similar goods and experiences that we think our customers would enjoy. These are chosen preferred partners and are independently trading and are in no way connected with smileaway. Please refer to the individuals companies Terms and Conditions and shipping.
3.9 On rare occasions gifts photographed on smileaway.co.uk can vary slightly from the actual gift that was shipped, due to supplier issues. They are always of the same value and quality.
4. Returns and replacements
4.1 All parcels returned to us (from either not being collected, incorrect delivery address or any other valid reason) can be re-sent to you. This will require an additional payment to cover the cost of second-time delivery.
4.2 If you are genuinely unhappy with your surprise present, please get in touch within 14 days of receiving it. It must be returned to us smileaway, Montpellier House, Judge Walk, Norwich, NR4 7UQ in its original condition at your cost. We review every case individually.
4.3 If a refund is requested, it will be immediate and will minus the cost of the initial post and packaging fee.
4.4 Any faulty items must be returned to us before a replacement is sent out. If the fault is agreed, we will provide a replacement for the returned goods. We reserve the right to refuse refund on any product.
4.5 All of our packages are wrapped with the utmost care and attention to give the product inside maximum protection so we cannot be viable for any damage to the product in transit. However, each case is assessed individually. You might be eligible for a replacement gift should it not reach you in perfect condition.
If you really wish to cancel the subscription, you do this from ‘My Account’.
5.2 If you wish to cancel a fixed subscription contract before it expires, you must get in contact. Each situation will be assessed and dealt with individually.
6. Loyalty codes & competitions
6.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.
6.2 Promotion codes have no cash alternative and must be redeemed by the date published, if provided.
6.3 If you are a winner of a competition you must get in contact to provide a delivery address within one week to claim your prize, otherwise a new winner will be selected.
7.2 please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.
8.1 The website and its content is copyright of smileaway Ltd. All rights reserved.
8.2 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.